Here are some questions we are frequently asked, but please feel free to contact us with any tour or travel enquiry

When Ewig Tour receives money from you either by credit card or transfer, the funds are deposited into a Client Trust Account. The money stays in this account until the day of departure of your trip. Why? So that in the unlikely event of Ewig Tour ever going broke, your money is still safe and you would get it back in full.
Oh no! We really want to get you where you need to go. Please tell us what’s broken with your inquiries through our email at info@ewigbalitour.com
Airport transfers are not usually included in your trip price. For more information on your arrival, refer to the ‘Joining Point instructions’ in your Trip Notes. Here, we often indicate the price you can expect to pay for a taxi from the airport to the hotel. The cost of the transfer will inevitably be more expensive than a taxi, but it is important to remember that you are paying for a private service and a trusted driver who will offer the security travellers often desire when they arrive into a foreign country.
This information can be found in your Trip Notes under ‘joining point hotel’.
Absolutely. If there are included or optional activities that you don’t wish to participate in, you can do your own thing instead. The exception to this is when we are trekking or traveling from one destination to the next. Please note that if you choose to opt out of an included activity, no reimbursement can be made by Ewig Tour
If you know in advance that you will be arriving late, please let our staff know. We will notify your leader or other participants, who will leave instructions with the hotel reception as to where to meet your group that night or the following morning.

If you plan to arrive a day or two into the itinerary (and our group has moved to a different destination), it will be your responsibility to ‘catch up’ with the group. If this happens, we will provide you with the most up-to-date information as to where your group will be and at approximately what time.

If you are late due to unforeseen circumstances or flight delays, please call the emergency contact number located in the Trip Notes. Ewig Tour cannot reimburse you for any portion of the trip unused, but this can often be claimed on your travel insurance.

Communication facilities are always improving globally. Many hotels and public places have Wi-Fi so it’s usually possible to keep in touch with home every couple of days. a place so you can send a quick email or two.

Phone cards are easy to get your hands on; just make sure your phone is unlocked before you travel.

If family and friends are unable to contact you in an emergency through email or phone, they can contact Ewig Tour directly. contact details are listed in your Trip Notes, our team can pass on a message if required.
We can never guarantee your phone will work as desired, as many of our destinations are out of the way and you may have limited coverage. Chat to your phone provider before you leave about global roaming and the costs involved, and get their advice on the coverage you’ll receive in the places you’re traveling in. Alternatively, you can usually pick up a local sim card on the cheap (just make sure you phone is unlocked!).
Some places have Wi-Fi hot spots everywhere and other places will have no coverage at all. If you stumble into the latter, take the rare chance to just sit back and get to know your fellow travelers the old-fashioned way.
In most places you’ll be able to recharge your appliances at the hotel. We recommend you bring a travel adapter with you. On our Overland trips, most vehicles come with their own power supply and you should be able to recharge onboard. Be sure to bring an extra camera battery just in case.
This will depend largely on where you are traveling and on what style of trip. But we will providing a comfortable with our conditioner vehicle during your trip.
Yes, in most places tipping is expected. At your welcome meeting, ask your tour escorter about the local custom and advice on how much is recommended at restaurants or with local guides. At the end of your trip, you may also choose to tip your Ewig Tour guide. Often the guest will feel more comfortable doing this together so feel free to chat with your mates about what you may like to contribute.
While we do include information in our Trip Notes about visa requirements, we always recommend that passengers check with their local embassy as visa rules can change without warning. Embassy websites in your home country will always have information about requirements, visa costs and will provide the required forms. If you are uncomfortable with the visa process, you can visit a travel agent who can arrange these for you at a cost.
Please contact the relevant local embassy, or visit a travel agent, to organize your visa/s..
While we take all the precautions we can to make sure your belongings are safe, we are traveling to some exciting destinations that are sometimes home to some pretty skilled thieves. Travel insurance is a must and a lockable bag or money belt will always help too.
We recommend having access to money from a variety of sources – cash, cards and travel money cards are all commonly used.
Our tour escorter are trained to deal with these situations and we will endeavour to get you help as quickly as possible. If you must leave the trip early due to illness, our local offices will help you find appropriate medical care and ensure someone at home is aware of the situation. We will do whatever we can to get you home or on your onward journey.
Please refer to this for an idea on budgets. Travellers’ cheques are not common practice anymore so it is a good idea to travel with a credit card and ATM card, or a bank issued ‘cash card’ specifically for travel. Having a couple of options will assure that you are covered if one doesn’t work. In certain countries it comes down to potluck if you can withdraw money.

Visa cards are more widely accepted than Mastercard.

Payment can be made by pay on arrival. Book your holiday without having to pay upfront with us. How to order as follows: select a package holiday through booking calendar and press the book now fill in your complete data that has been provided. Choose the method of pay on arrival. Then you will get a notification proof of booking with us.

Contact Us with any questions you may have.